Website care plan terms

Last updated September 2026. These terms apply to every Web Design by Mark website care plan: Essentials, Plus, and Pro. Plain language on purpose. If anything here is unclear, ask before you sign up.

What a care plan is

A care plan is a fixed monthly service that keeps your website hosted, backed up, updated, secured, and changed when you need it changed. The plan tiers differ in how many changes are included each month and how fast they are done. Every plan includes hosting on servers we control, backups on the schedule your plan lists (weekly on Essentials, daily on Plus, every 12 hours on Pro) and always before an update, WordPress core, theme, and plugin updates as they are released, security scanning, security patching within 48 hours of a release, malware cleanup if anything gets in, uptime monitoring, and the premium plugin licenses the site uses.

Billing

Plans are billed monthly in advance, in US dollars, by card or by invoice. Annual billing is available at the annual price shown on the care plans page, which includes two months free, and is billed once a year in advance. Your plan renews automatically each month, or each year on the annual option, until you cancel. Prices can change with 30 days written notice; a price change never applies to a period you have already paid for.

Included changes

Each plan includes a set number of small changes a month: text and photo swaps, a new page from an existing layout, form field changes, hours or contact details, a new team member, and similar work that takes under 30 minutes. Essentials includes two a month, Plus includes six, and Pro includes unlimited small changes plus one larger project a month. Included changes do not roll over to the next month and are not refundable if unused.

Turnaround

Essentials changes are completed within 48 hours of the request. Plus changes are mostly completed the same business day and always within 48 hours. Pro changes are completed the same business day. When we give you a date for a larger piece of work, that is the date it is done. Business days are Monday to Friday, excluding US federal holidays.

Larger work

Anything beyond a small change, such as a new section, a redesign, a new integration, or new photography, is quoted as a fixed price before we start. You approve the price in writing, and that is the price you pay. We do not bill by the hour.

Hosting and your data

Your site is hosted on servers we manage. You own your domain, your content, your site files, and your customer data at all times. We keep backups on your plan’s schedule, and before every update, with 30 days of restore points and can restore your site to any of them on request. We do not sell or share your data, and we access your site only to do the work you have asked for.

What you are responsible for

You provide the content, images, and information for changes, and you confirm you have the right to use them. You are responsible for the legality of what your site sells or says, for any taxes and regulations that apply to your business, and for keeping your own login details private. If you give someone else access to the site and they break it, restoring it counts as a change or, if it is bigger than that, as larger work.

Security incidents

If your site is compromised while on a care plan, we clean it, close the hole, and restore from backup if needed, at no extra charge. If a compromise is caused by a login you shared, a plugin you installed yourself, or changes made outside our process, we will still fix it, but the cleanup is quoted as larger work.

Cancelling and leaving

You can cancel any plan at any time. Monthly plans end at the close of the paid month. Annual plans end at the close of the paid year and are not refunded for the unused months. When you leave, we hand you a full backup of your site and your domain and hosting details, and we will help you move to a new host within 30 days of cancellation. We do not hold sites hostage.

If we need to end a plan

We can end a plan with 30 days written notice, for example if the site is used for something illegal or abusive, or if payment is more than 30 days late. You still receive a full backup and handover.

Limits

We work hard to keep your site up and secure, but no provider can promise a site will never go down or never be attacked. Our liability under a care plan is limited to the plan fees you paid in the previous 12 months. We are not liable for lost profits or indirect losses.

Changes to these terms

If we change these terms, we post the new version here and tell you by email 30 days before it takes effect. Continuing on your plan after that date means you accept the new terms.

Questions

Email mark@webdesignbymark.com or call or text (360) 489-6776.

Questions about these terms: mark@webdesignbymark.com or (360) 489-6776.